Refund policy

Please reach out to us via the contact form or email. We are unable to handle inquiries via phone due to the need for record-keeping and evidence retention.

Conditions for Return
Returns and exchanges are accepted only under the following conditions:
* If there is a defect with the item upon receipt.
* If you received a product that is different from what you ordered.
Please note that returns due to customer preferences cannot be accommodated.

Shipping and Handling Fees for Returns
For returns due to defects or errors on our part, we will cover the shipping costs.
* Returns or exchanges of opened or partially used products cannot be accepted.
* If you return a product without prior notification to us, we may refuse to accept the return.

Refunds
Refunds will be processed according to the payment method used. A representative will contact you individually via email with details.

Return Contact Information
Email Address: info@bluesea.me